Each personalised item is carefully handmade and requires 7 working days to complete. Please allow additional time for delivery depending on your location.

Unfortunately, personalised items cannot be returned or exchanged, as they are custom-made specifically for you. We recommend double-checking all personalisation details before placing your order.

Yes! We offer the option to add birthstones and charms of your choice. You can customise your piece to reflect names, birth months, or special symbols that hold personal meaning.

To maintain its shine, we recommend storing your silver jewellery in a dry, airtight container. Clean gently with a silver polishing cloth and avoid exposure to chemicals or water.

Absolutely!. You may include a personalised note with your order. Whether it is a heartfelt message for a loved one or a meaningful sentiment, we will ensure it is thoughtfully included with your gift.